Refund policy

We want you to love your GrinchRides lights. If something isn't right, here's how returns work.

14-day returns

You can return your order within 14 days of delivery. Items must be unused, in their original condition and packaging, with all accessories included.

How to start a return

Email us at vellepurr@gmail.com with your order number before sending anything back. We'll reply with the return address and instructions. Returns sent without contacting us first can't be accepted.

Return shipping

Return shipping costs are paid by the customer, unless the item arrived damaged, faulty or incorrect. We recommend a tracked shipping service, as we can't be responsible for returns lost in transit.

Damaged, faulty or wrong items

Please check your order when it arrives. If your item is damaged, defective or not what you ordered, email us within 14 days of delivery with your order number and photos or a short video of the issue. We'll send a free replacement or give you a full refund, at no cost to you.

Refunds

Once your return arrives and has been inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 14 days. Depending on your bank, it may take a few extra days to appear on your statement.

Cancellations

You can cancel your order free of charge at any time before it ships. Once an order has shipped, the return process above applies.

Exchanges

The fastest way to exchange an item is to return it and place a new order.

Customers in the EU and UK

You have a legal right to withdraw from your purchase within 14 days of delivery without giving a reason. To use it, send us a clear statement (for example by email) before the 14 days end. We will refund all payments received from you, including the original standard delivery cost, within 14 days of receiving your withdrawal notice. We may hold the refund until we have received the goods back or you have provided proof that you have sent them. You pay the direct cost of returning the goods. These terms do not affect your statutory rights, including the legal guarantee for faulty goods.

Contact

Questions? Email vellepurr@gmail.com and we'll be happy to help.